Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Bamboo by Agiyo. The following are the terms and conditions that constitute our Shipping Policy.

Coronavirus Service Disruption

During these difficult times our delivery partners are all continuing to deliver as efficiently as possible. We try to dispatch orders within 48 hours of receipt, delivery by a minimum of 48 hour courier service. However during these times the delivery network is extremely stretched (and that also includes our fulfilment centre), so we would ask that you are as patient as possible while waiting for delivery. If after 2 working days your delivery has not arrived please contact us at info@bamboobyagiyo.com or sales@bamboobyagiyo.com and we will look into it and get back to you as soon as possible.

Bamboo Fresh Paper Products:

Domestic Shipping (UK and Wales)

 We offer the following shipping with corresponding shipping fees:

Bamboo Fresh Multi-Purpose Kitchen Towel (24 Rolls): FREE DELIVERY

Bamboo Fresh Toilet Rolls (48 Rolls):

* 48-hour delivery service (Standard Shipping) which costs £8.00 per box and provided that the order will be placed before 2PM and except for orders placed during weekends or holidays which will be processed on the next working day. 

Unfortunately, we don't deliver at the weekend. Orders made after 2PM on Friday will be automatically processed the following Monday. The same rule applies for Saturday and Sundays where orders are processed for the following Monday. 

 If we are experiencing a high volume of orders, delivery may be delayed by a few days.  Please allow additional days in transit for delivery. If there will be a significant delay, we will contact you via email. 

Please understand that delivery delays can occasionally occur.

*Free delivery costs for pick up items ONLY, kindly email us at sales@bamboobyagiyo.com or message us at +44 7572 893390 for arrangement.

Pick Up Schedule: Tuesday, Thursday, Saturday ONLY from 10AM-5PM

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

Shipping is £40 per box. Taxes, Customs Fees, and other unforeseen costs shall be paid by the buyer. Please contact us if you are a buyer from outside the United Kingdom (mainland) at sales@bamboobyagiyo.com

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Bamboo by Agiyo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Bamboo by Agiyo is not liable for any products damaged or lost during shipping. If you received your order damaged due to shipping, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

However, if you received damaged items, kindly contact us at info@bamboobyagiyo.com or sales@bamboobyagiyo.com so we can assist you.

Bamboo Living Products:

Domestic (UK & Wales)  

All items under the Bamboo Living (Home, Dining & Personal Collections), the packing and postage fees are included. However, Taxes and Duties are not included and to be paid by the buyer. Delivery time takes about 10-15 working days.

International Shipping 

All items under Home, Dining and Personal Collections are charged a flat rate of £20 for packing and postage. Taxes and Duties are not included and to be paid by the buyer. Delivery time takes about 10-15 working days. 

Shipping charges for your order will be calculated and displayed at checkout.